FAQ
1. What type of fuel does your barbecue grill use?
Our grills are designed for charcoal use unless otherwise specified on the product page. Please carefully review the individual product description to confirm the fuel type before purchasing.
2. Is the grill suitable for outdoor use?
Yes. Our barbecue grills are designed for outdoor environments such as backyards, patios, and camping areas. However, we recommend storing the grill in a dry, covered area when not in use to help extend its lifespan.
3. Does the grill require assembly?
Most of our grills require simple assembly upon delivery. Assembly instructions and necessary hardware are included in the package. The setup process is generally straightforward and does not require specialized tools.
4. What materials are used in the grill?
Our grills are typically constructed using coated steel or heat-resistant metal components designed for regular grilling use. Specific material details are listed on each product page to ensure transparency.
5. Is the grill portable?
Some of our models are designed with portability in mind, including compact structures or wheels for easier movement. Please check the product specifications to confirm dimensions and mobility features.
6. How do I clean and maintain the grill?
After the grill has completely cooled, remove ashes and food residue using a grill brush or appropriate cleaning tool. Regular cleaning helps maintain performance and extends product durability. Avoid using harsh chemicals that may damage the coating.
7. Do you offer replacement parts?
Replacement part availability may vary depending on the model. If you need assistance, please contact our customer support team with your order details.
8. How long does shipping take?
Orders are typically processed within 1–3 business days. Estimated delivery times will depend on your shipping address. Please refer to our Shipping Policy page for detailed information.
9. What is your return policy?
If you are not satisfied with your purchase, please review our Return Policy page for eligibility requirements and return instructions. Items must generally be unused and in original condition.
10. How can I contact customer support?
You may reach us through:
Email: service@jfcdxhls.store
Phone: +1 (276) 308-8783
Busines